When it comes to elevator maintenance agreements, there are two primary types of agreements: a full-service agreement or a limited-service agreement. In this article, we’ll point out the main differences, as well as the benefits of each one.

Full-Service Agreements –

Full service involves less risk and tends to work well for those with a fixed cost budget. Similar to purchasing a medical insurance plan that charges higher premium but less out of pocket costs when something unplanned occurs.

This can work well for customers with older equipment or older design. Particularly with equipment that is no longer under the manufacturer’s warranty.  This plan reduces the chances of unexpected costs with an elevator outage.

This type of plan limits the exposure/liability of the consumer.

Limited Service Agreements –

Limited service has a lower planned cost but has more risk since replacement parts are not included with the agreement. Often, customers with newer equipment will opt for limited service.  Also, customers who are trying to get all fixed expenses will elect this option.  If there is a service call needed outside of the planned visits, that call will be billed at an hourly rate.

This type of plan limits the exposure/liability of the elevator service provider.

Before selecting which option is best for you, please understand how your service provider approaches planned visits. Some might do the very minimum (show up, make sure it’s running, and then check a box on the units MCP log). A better approach is to show up and do more detailed, complete inspections on the unit.

We take this approach at Executive Elevator because we’ve found it is the best way to serve our customers to keep their elevator systems up and running. Our goal is having minimal downtime for the units that we maintain.

Contact us to learn more about our maintenance programs and ensure that you have a plan that fits your Elevator and your facility as a whole.